Data Protection Notice (KVKK)

In accordance with Article 10 of Law No. 6698 on the Protection of Personal Data (KVKK), this notice explains how the personal data collected through the price request forms on this website, our WhatsApp line, our Instagram account and our Facebook Page is processed.

Data controller

Your personal data is processed by the data controller whose details are given below.

Royal Class Otomotiv Sanayi ve Ticaret Limited ŞirketiKazımdirik Mahallesi, Sanayi Caddesi No: 60-62Bornova / İzmirEmail: info@royalclassgarage.com

Personal data processed

The following information that you provide when completing the form is processed:

• Full name
• Phone
• Car make and model
• Model year
• Province where you want the service
• Service (taken from the service page you opened the form on; paint protection film on other pages)
• Message (optional)
• On the form of our advertising page, also: which advert brought you to the page (Google, Instagram or Facebook) and the name of the advertising campaign

Any free text you write in the message field is also processed. We recommend that you do not include any additional personal information in this field unless it is necessary.

Your data is collected when you complete and submit the form electronically. For information collected through cookies on the website, please see the Cookie Policy.

Purposes of processing

• Receiving your price request and responding to you by phone or on WhatsApp
• Providing price information and handling the consultation process for the service you have requested
• Measuring which channel our adverts bring requests from
• Preventing misuse of the form and automated submissions, and keeping the website secure
• To answer the messages you send to our WhatsApp line, Instagram account and Facebook Page and pass your request to our customer representatives

Legal grounds

• Responding to your price request: the processing is directly related to the establishment or performance of a contract (KVKK Article 5(2)(c)).
• Preventing misuse of the form, keeping the website secure and measuring the advertising channel: the legitimate interests of the data controller (KVKK Article 5(2)(f)).
• Non-essential cookies (analytics and marketing): your explicit consent (KVKK Article 5(1)). You can withdraw your consent at any time through Cookie preferences.

Transfer of personal data

Your form data is transferred to and stored in the customer relationship management (CRM) service (Bizim Patron) that we use to record your requests and respond to you. The service provider may access the data only to provide this service. Where a legal obligation requires it, information may be provided to the competent public authorities and institutions.

WhatsApp, Instagram and Facebook messages and our software assistant

When you write to our WhatsApp line (+90 534 551 35 58), we process your phone number, your WhatsApp profile name, the content of your messages, and the photos and voice messages you send. Voice messages are transcribed so our team can read them.

The first reply to your messages may come from a software assistant working on our behalf. The assistant collects information about your vehicle and request, may share our current price list on WhatsApp and passes your request to our customer representatives; the final price and appointment are confirmed by our customer representatives. You can ask to talk to a member of our team at any time.

Your request is recorded in our CRM service (Bizim Patron), as with form requests.

When you write to our Instagram account (@royalclassgarage) or to our Facebook Page on Messenger, we process your Instagram/Facebook username and profile name, the content of your messages, the photos and voice messages you send and, if you share it, your phone number. The first reply to these messages may also come from our software assistant; your request is passed to our customer representatives and recorded in our CRM service.

WhatsApp, Instagram and Facebook message records are kept for 12 months and then deleted.

Transfers abroad

Our messaging channels are provided by Meta Platforms (WhatsApp, Instagram, Messenger). So that the software assistant can generate replies and voice messages can be transcribed, message contents are sent to OpenAI's (USA) artificial intelligence service, which processes the data only to generate replies.

Retention period

Your data is retained for as long as the purpose of processing requires and within the retention periods laid down in the legislation. When this period ends, your data is deleted, destroyed or anonymised.

Your rights

Under Article 11 of the KVKK, you may apply to the data controller to:

• Find out whether your personal data is being processed
• Request information about the processing if it has been processed
• Find out the purpose of the processing and whether your data is used in line with that purpose
• Know the third parties in Turkey or abroad to whom your data has been transferred
• Request the correction of incomplete or inaccurately processed data
• Request the deletion or destruction of your data under the conditions set out in the Law
• Request that any correction or deletion be notified to the third parties to whom your data has been transferred
• Object to any outcome against you that results from the analysis of the processed data exclusively by automated systems
• Claim compensation for any damage you suffer because your data has been processed unlawfully

How to apply

You can send your application to the email address given in the data controller section, stating your first name, surname, contact details and the subject of your request. Your application will be concluded within the period laid down in the legislation, depending on the nature of the request.

For our privacy practices, please also see the Privacy Policy.